RETURNS & EXCHANGES

We hope that you love what you ordered from Collectivo, but in the event that you are not fully satisfied with your purchase we want to make it easy for you to return or exchange your product.

Returns of full-price merchandise are accepted within 14 days of receipt of purchase. Refunds will be issued in original form of payment and must be accompanied by receipt with the merchandise in the original condition.
Merchandise must not be worn, altered, or washed and must have all tags and accessories attached.

IMPORTANT:

  • Online orders’ exchanges or returns will not be accepted in our physical store, you must return via email and place a new order.
  • “FINAL SALE” items will not be accepted for return/exchange.
  • Shipping and return handling must be paid by the customer.
  • Shipping and handling charges are not refundable.

How to Return Merchandise by Mail
Before mailing the item you wish to return please keep in mind that all returns must be accompanied by a Return Merchandise Form and original receipt or packing slip. We reserve the right to refuse a refund request if it does not comply with this policy.

  1. Complete the Return Merchandise Form
  2. Repack Merchandise
    Package the merchandise in its original container, only if available. Enclose the completed Return Form and original receipt or packing slip. Returns must be prepaid and insured by the customer and shipped via the carrier of your choice.
  3. Ship to:
    COLLECTIVO RETURNS
    4310 Westheimer Rd. Suite 250
    Houston, TX 77027

NOTE: We strongly recommend that you save your return tracking number until you have been notified that we have completed your refund.
Your credit will be processed and it should be reflected on your next credit card statement.

How to Return Merchandise in Store
Full-price online purchases may be returned at our boutique for refund or exchange.
Return the item to a sales associate along with your invoice. The sales associate will then initiate the return process for you.
Your credit will be processed and it should be reflected on your next credit card statement.

Exchanges
Unfortunately, Collectivo does not currently offer exchanges on merchandise purchased on our website. If you are looking for a different size and/or color for an item already purchased, simply return the item in your possession and place a new order for the desired item.