SHIPPING & DELIVERIES
Please view your shipment confirmation email for carrier information and tracking details. Delivery times do not include Sundays or Federal Holidays.
** Important: we DO NOT ship to PO Boxes. **
Orders are processed on weekdays (excluding holidays) and they depend on availability as well as credit verification. Any orders received after 12pm ET, or on weekends/holidays will be processed the next business day.
There is no same-day shipping. Keep in mind that some products come directly from Latin America, so please allow 2-3 business days after placing your order for processing. We will contact you with a follow-up email.
Once an order is placed, we are unable to make any modifications or cancellations. Although we make every effort to manage our inventory, most of our designers produce limited and exclusive products. If an item you have ordered is out of stock or on backorder, you will be notified.
** Please note that we do not take any responsibility for covering the costs related to taxes or duties for international orders.
TRACKING YOUR ORDER
You can quickly and easily track the progress of your shipped order via FedEx.
To quickly track the progress of your shipped order via FedEx:
- Find the FedEx tracking number in the shipping confirmation email that was sent to you.
- Clicking on the tracking number should take you to your item’s tracking page on the FedEx website. If clicking on the number doesn’t work automatically, simply visit www.fedex.com and enter your tracking number to track your order’s shipment.